TJ Kippen, Customer Service Extraordinaire

TJ Kippen, Customer Service Extraordinaire

Boss: TJ, you are a great employee and I really don’t want to let you go, but I’m gonna need a very good explanation from you for that not to happen...

TJ: Remember how you say everyday that the customer is always right??

Boss: Seriously Kippen?...

TJ: ...And that “if it’s in our hands, we should go above and beyond to make sure they leave happy and satisfied ”??... Your words, not mine!

Boss, to himself: Oh God, I think I know where this is going...

TJ: ... the customer seemed upset and this specific request was literally in my hands! Technically I was just following your instructions!

Boss, trying to keep his composure: Bringing the customer to your side of the counter and hugging him from behind, your chin on his shoulder, while still taking orders at the register doesn’t meet that criteria!!

TJ, looking down at Cyrus, still wrapped in his arms: But that’s what the customer asked for! right muffin??

Cyrus: Yes sir, I specifically said “ I want a long and tight hug from my boyfriend, for here please”

Boss, conflicted: You could have waited until lunch break!

Cyrus, with guilty puppy eyes: I might have added the word “Now” at the end of the order... please don’t fire him, it’s all my fault...

TJ: Sir, how can one say No to those eyes?!!

Boss, defeated and sighing: Fine! I’ll let you go with a warning this time, but don’t let it happen again... and honestly, I don’t think I can fire you, your mom would never forgive me if I did

Cyrus, relieved: Thank you Mr. Kippen! Won’t happen again, we promise!

TJ, whispering while dragging Cyrus out the door with him: Talk for yourself...

Mr. Kippen: I heard that Thelonious!!.. Don’t be late for dinner!!

Cyrus’ voice from the distance: See you tonight sir!! I’ll bring dessert !!

Mr. Kippen, soft smile and rubbing his temple while making a phone call: You won’t believe what our silly son did today, that kid is so in love...