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I feel like I have come to a point with Tumblr that I need to make a post about the way they have handled (or rather, not handled) moderation. At approximately 3am on Saturday, February 11, 2023, my wife was informed that her Tumblr account had been terminated. This came with no other information. She was not given details as to why her account was terminated and the only recourse she had was to use the "contact support" form to ask why her account was terminated and ask for how she could restore it. As of today, Feb 21, 2023, she has heard back nothing from the moderation team, just an acknowledgement that her emails have been received. We are looking at 10 days with zero communication.
My wife's account was used for fandom, for political commentary, and to discuss queer issues. She was active for years, and should not have been flagged as a bot based on her activity. If she was reported or has broken a rule, we do not know what it could have been. If this could happen to her, it could happen to you, to anyone. She used her account as a primary way of connecting with others and its loss has been a serious blow to her mental health. I have written to support myself and received a response but it was simply to tell me that she should contact them, which she has already done.
It's clear that they are not responding to her for reason or reasons unknown, given the fact that I got a response in 24 hrs but she has gotten nothing at all in 10 days. There seems to be no way to contact the moderation team outside of the support form, which has been ineffective. I feel I have no recourse but to make this issue public. Again, if this could happen to my wife, it could happen to anyone. I am half expecting to be terminated just for writing this post. I am going to try to blaze this, but I doubt they will allow it. If you see it, could you pass it on?
Thank you!